Processing Manager: Claims Life Insurance – Sandton

Posted on Insurance Industry, Life insurance

Processing Manager

Claims Life Insurance


R42 000.00 CTC + incentive

We are recruiting for a Process Manager with Life insurance claims experience to join a well establish insurance group.



  • Grade 12 or equivalent (Essential)
  • Relevant tertiary qualification in Business Management would be preferable.
  • Claims management experience.
  • Min 2-3 years management experience at team leader level and within long-term insurance industry
  • 5 years’ or more proven work experience in running a successful Customer team that adds proven customer value and alignment to the company goals and strategic objectives (Essential)
  • Ability/experience to facilitate executive and senior level executive engagements (Essential)



·         Manage the Inidivual Life Claims business team and take responsibility for the business team to execute instructions received via processes within the framework of the Business Area and specific Business Team.

·         Take responsibility to ensure that day to day tasks and outputs and ad hoc initiatives are actioned and SLA's adhered to.

·         Ensure that the service provided to internal stakeholders and external clients is available as per SLA agreed, sufficient planning is performed to ensure capacity for continued task execution and service delivery and being accountable for all activities within the business team of the company.

  • Implementation of agreed initiatives to improve operational efficiency and customer experience
  • Insure that the various SLAs are adhered to and delivered at agreed quality standards, set targets to facilitate continuous improvement of both SLA and quality standards
  • Monitor external perception rating and ensure that the scores are within the agreed targets
  • Identifying and reporting on service failures and errors
  • Ensure training and development of staff
  • Contribute to the various cross functional forums to help improve efficiences in other areas
  • Ensuring that all correspondence is professional and in line with standards and protocols of the organisation
  • Interact with executive management in other business areas to ensure clear communication and service delivery to other business functions
  • Assist with the development of junior and middle management
  • Help formulate strategy of business area



Additional Skills:

  • Computer skills
  • Verbal & written communication skills
  • Presentation skills
  • Project Management
  • Research & Data Analytics Skills
  • Advanced Excel
  • Budget Management


Please email CV:

Full job spec:

Job Information

Status: Open Job type: Full Time Salary: Negotiable Publish date: 02 Feb 2021 Expire in: 3 days

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