Billing Operations Manager: Insurance and Banking – Sandton

Posted on Insurance Industry

Billing Operations Manager


R40 000 – R60 000 pm (performance bonus and increase paid in July 2021)

A Reputable company is looking for an Experienced Billing Ops Manager to join the team, Leading and planning the billing operations for a 9-person department.


The individual will be responsible to plan, direct and coordinate all billing operations. They will also be responsible for designing, implementing, and enforcing policies and procedures, as well as streamlining effective processes across multiple collection streams. This position is highly visible and requires a strong leader with the ability to prioritize, plan, and direct the department.

Solid background and experience in the following:

  • Insurance
  • Banking (Debit Order and Payments)
  • Digital payments / collections
  • DebiCheck (Authenticated Collections)
  • Billing / Debit Order strategies
  • Analysing big data (Qlikview / SQL or other)
  • Presenting results to the Executive Team
  • Designing processes and scoping requirements
  • Project Management / Managing IT projects


  • Experience in the financial services sector
  • Qualification in business / operations management or related field preferred
  • Above average IT skills (MS Office etc.)
  • Proven work experience as an operations manager
  • Adequate knowledge of organisational effectiveness and operations management
  • Familiarity with business and financial principles and practices
  • Working knowledge of budgets, forecasting and metrics
  • Ability to effectively communicate with all levels of the organisation
  • Strong leadership skills with an ability to motivate direct reports
  • Proven track record for improving process efficiencies and solving problems
  • Excellent analytical and problem solving skills
  • Ability to manage multiple projects concurrently
  • Ability to define problems, collect data, establish facts, and draw valid conclusions
  • Ability to interpret a variety of technical instructions.



  • Oversee and improve operational systems and processes
  • Contribute towards the achievement of the company’s strategic and operational objectives
  • Examine monthly data/reports and use them to improve processes and strategies
  • Ensure stringent quality controls are in place and functional
  • Ensure timely closing of month-end group billing information
  • Effectively plan and manage departmental expenditure
  • Plan and implement monthly billing operational strategies
  • Set and effectively manage priorities for the department
  • Resolve operational issues arising from actions or events leading up to and following from the billing process
  • Effectively manage operational and project based deliverables
  • Other duties and responsibilities as assigned



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Job Information

Status: Open Job type: Full Time Salary: Negotiable Publish date: 02 Feb 2021 Expire in: 2 days

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